Returns Policy

Collective Store

Operated by Shadea Enterprises Pty Ltd (trading as Greenhouse Collective)

Last updated: September 2026

1. Change of Mind Returns

We want you to love what you order. If you've changed your mind about a purchase, we're happy to help subject to the conditions below.

• You have 7 days from the date you receive your order to request a change-of-mind return.
• Returns are issued as store credit only ~ we do not offer refunds for change-of-mind returns.
• Return shipping is at the customer's expense. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.

2. Conditions for Return

To be eligible for a change-of-mind return, items must be:

• Unworn, unwashed, and unused
• In their original condition with all tags attached
• In their original packaging where applicable

We reserve the right to refuse a return or store credit if items are returned outside these conditions.

The following items cannot be returned for change of mind:

• Earrings and other pierced jewellery (for hygiene reasons)
• Gift cards
• Sale or clearance items marked as final sale

3. Faulty or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible. In this case:

• We will cover the cost of return shipping
• You may choose a replacement, store credit, or a refund, depending on the situation
• Please include photos of the fault or damage when you contact us, to help us resolve it quickly

This is in addition to any rights you have under the Australian Consumer Law, which cannot be excluded.

4. How to Start a Return

To request a return, please contact us with your order number and reason for return:

Greenhouse Collective / Collective Store
Shadea Enterprises Pty Ltd
74 Clarkson Street, Nabiac NSW 2312
Phone: (02) 6554 1242
Website: www.collectivestore.com.au
Email: shop@collectivestore.com.au

Once approved, we'll let you know where to send your item. Please do not send returns without contacting us first.

5. Processing Your Return

Once we receive your returned item and confirm it meets the conditions above, we will issue your store credit (or process your replacement/refund for faulty items) within a few business days. You'll receive an email confirmation once this is done.

6. In-Store Purchases

Items purchased in-store at our Nabiac location follow the same change-of-mind conditions above and can be returned either in person or by mail.

7. Questions

If you have any questions about your order or this policy, please get in touch ~ we're always happy to help.