Privacy Policy

Collective Store

Operated by Shadea Enterprises Pty Ltd (trading as Greenhouse Collective)

Last updated: September 2026

1. Introduction

Shadea Enterprises Pty Ltd, trading as Greenhouse Collective ("we", "us", "our"), operates the Collective Store website at greenhousecollective.com.au ("the Site"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it.

2. Information We Collect

We may collect the following personal information:

Contact details — name, email address, mobile number, postal/suburb address
Order information — billing and shipping address, products purchased, payment details (processed securely by our payment provider; we do not store full card numbers)
Account information — if you create an account, your login details and order history
Marketing preferences — birthday month, interests, and opt-ins for email/SMS marketing
Website usage data — pages visited, browser type, device information, and cookies
Customer service information — messages you send us via live chat, email, or in store

We collect this information when you browse the Site, place an order, sign up to our mailing list, complete an in-store or online form, or contact us for support.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including arranging delivery with Australia Post
Communicate with you about your orders, enquiries, or customer service requests
Send you marketing communications, such as promotions, new arrivals, and store news (only with your consent, and you can unsubscribe at any time)
Improve our Site, products, and customer experience
Manage reviews and feedback you choose to submit
Comply with our legal obligations

4. Cookies and Website Analytics

Our Site uses cookies and similar technologies to remember your preferences, keep your cart working, and understand how visitors use the Site. You can control cookies through your browser settings, though some features of the Site may not work properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us run the Site and our business, including:

Shopify — our e-commerce platform provider, which hosts the Site and processes transactions
Payment processors — to securely process your payment
Australia Post — to deliver your order
Email and marketing platforms (e.g. Omnisend) — to send marketing communications you've opted into
Review platforms (e.g. Judge.me) — to manage and display product reviews
Customer chat and support tools (e.g. Tidio) — to respond to your enquiries
SEO and analytics tools — to help us understand and improve Site performance

These providers are only given the information needed to perform their services and are required to handle it securely.

We may also disclose personal information if required by law.

6. Overseas Disclosure

Some of the third-party providers listed above may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be protected in line with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including using secure, reputable platforms such as Shopify for storing and processing customer and order data.

8. Access and Correction

You can ask us to access, update, or correct the personal information we hold about you at any time. You can also unsubscribe from marketing emails using the "unsubscribe" link in any email, or by contacting us directly.

9. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we've handled your personal information, please contact us:

Greenhouse Collective / Collective Store
Shadea Enterprises Pty Ltd
74 Clarkson Street, Nabiac NSW 2312
Phone: (02) 6554 1242
Website: www.collectivestore.com.au
Email: shop@collectivestore.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.