We accept all major credit cards for online and in-store purchases.

Yes! Give us a call on (02) 6554 1242 and one of our team members will be happy to help you place an order over the phone.

Orders are shipped via Australia Post from our Nabiac and Sydney locations.
Once dispatched, most orders arrive within 2-3 business days for metro areas and 3-7 business days for regional and remote areas.

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and link so you can follow your parcel's journey right to your door.

If your order hasn't arrived within the expected timeframe, please get in touch with us at (02) 6554 1242 or email shop@collectivestore.com.au and we'll track it down for you.

Yes, we offer a 7-day change-of-mind return window from the date of delivery.
Returns are issued as store credit, and the cost of return shipping is the customer's responsibility.

Items must be unworn, unwashed, and in their original condition with tags attached.

We're sorry to hear that! Please contact us straight away at (02) 6554 1242 or email shop@collectivestore.com.au with your order number and a photo of the fault, and we'll arrange a replacement or refund in line with Australian Consumer Law.